Telling us about a problem with a proxy

If one of your proxies is slow, will not connect, or is blocked, you can tell us about it from the dashboard. The report goes straight to our support team, with the proxy attached, so you do not have to copy any details.

Send a report

1. In the dashboard, open ISP or Datacenter under Proxies.
2. Find the proxy, open its menu, and choose Report an issue. You can also select several proxies and report them together.
3. Pick what is wrong:
   • Slow or unstable speeds
   • Cannot connect
   • Credentials rejected
   • Blocked by the target site
   • Wrong location
   • Something else
4. Say when it started, from "Just now" to "Ever since it was bought".
5. Add a short description. The more specific it is, the faster it reaches the right person.
6. Press Send report.

You see "Reported" and a reference. Keep the reference in case you write to us about it later.

What to write

• What you were doing, and what happened instead.
• The website you were trying to reach, if it is about blocking.
• When it started.

Never put your password in the description.

Before you report

These pages often solve the problem straight away:

• What a 407 or 403 message means
• When the proxy will not connect
• If a website blocks your proxy, tell us this much
• Checking whether something is down