Getting a refund
Updated 1 min read
If you want money back, ask us. You do not need to give a reason, and a person handles every refund request.
Your two options
When you ask, you choose where the refund goes:
- To your account balance. This is the quick option. The money is ready to spend on any product.
- Back to your original payment method, such as the card you paid with. This takes longer.
How to ask
- Write to support@proxypanda.io from the email address on your account. You can also use the chat button on our website or on this help centre.
- Say that you want a refund, and which top-up, order or service it is about.
- Say which of the two options you prefer.
A person replies and tells you what happens next.
Good to know
- Your balance never expires, so you can also keep it and spend it later.
- Traffic you have already used was delivered. If something went wrong on our side, see When something went wrong on our side.
- If we closed your account, see If your account is suspended.
Please never send your password or your full card number. We do not need them for a refund.