When something went wrong on our side

If something on our side cost you traffic or money, tell us. A person looks into it. For example:

• our service was down, and your traffic was used while it was,
• an IP was not what its label said, such as the wrong country or the wrong network type,
• the usage figure in your dashboard looks wrong to you.

How to report it

1. Write to support@proxypanda.io, or use the chat button on our website or on this help centre.
2. Say which order or proxy it is about, and when it happened, with your time zone.
3. For a mislabelled IP, include the IP address and what you expected it to be.
4. For a usage figure, include your own byte count and how you measured it.

Please never send your password. We do not need it to look into this.

If we owe you money back

You choose where it goes: to your account balance, which is quick, or back to your original payment method, which takes longer. See Getting a refund.

Where to see your usage is explained in How to see how much traffic is left.