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43 articles in 9 topics
- Telling us about abuse coming from our network If traffic from one of our IP addresses is causing you a problem, please tell us.
- What you can and cannot use the proxies for Most things people use proxies for are fine.
- If your account is suspended We suspend or close an account when its traffic breaks our acceptable use policy.
- How to reach us, and what to include You can reach ProxyPanda support in two ways, and people answer both.
- Getting a refund If you want money back, ask us.
- When something went wrong on our side If something on our side cost you traffic or money, tell us.
- Keeping your account and proxies safe Traffic sent with your proxy credentials is billed to you, even if someone else used them.
- API keys for automating your account API keys let your own code talk to our API directly, for example to manage orders and proxies or to read usage.
- Closing your account You can ask us to close your account at any time.
- Creating your account and confirming your email Opening an account takes an email address and a password.
- When we ask you to verify your identity Sometimes we ask for a one-time identity check before something can go ahead, for example before a deposit is accepted.
- Signing in, and resetting a forgotten password You sign in to the dashboard with the email address and password you chose when you signed up.
- Turning on two-factor authentication Two-factor authentication adds a second step when you sign in.
- Datacenter proxies: how they work A datacenter proxy is a static server address from a hosting network.
- ISP proxies: how they work An ISP proxy is a static IP address registered to a consumer internet provider and hosted in a data centre.
- Making sure your static IP is working A static IP proxy keeps the same address for as long as your order lasts.
- Changing the password, protocol or address of an ISP or datacenter IP You manage each ISP and datacenter IP from its own page in the dashboard.
- Ordering ISP or datacenter IPs ISP and datacenter IPs are rented per IP for a fixed term.
- Renewing ISP and datacenter IPs ISP and datacenter IPs are rented for a fixed term.
- Adding bandwidth to a proxy When a proxy runs out of bandwidth, its requests stop.
- How to see how much traffic is left Your dashboard shows how much bandwidth each proxy has used and how much it has left.
- Letting the proxy recognise your IP address Every connection to the internet comes from an address, called an IP address.
- Signing in to the proxy with your username and password Most proxies check a username and password on every request.
- Checking a proxy with our free tools Two free tools on our website show what a website can see about your connection.
- Step-by-step guides for your tool or language Our website has a setup guide for many common tools.
- Using SOCKS5 instead of HTTP Our proxies work with HTTP and with SOCKS5.
- If a website blocks your proxy, tell us this much If a website blocks or challenges requests that come through your proxy, write to support@proxypanda.io and we will look at it with you.
- When the proxy will not connect This page covers errors where your request does not get through at all: refused connections, timeouts and TLS errors.
- What a 407 or 403 message means The numbers 407 and 403 are two of the most common messages on a first connection.
- An order that is waiting, failed or not ready Most orders are ready in under a minute.
- Telling us about a problem with a proxy If one of your proxies is slow, will not connect, or is blocked, you can tell us about it from the dashboard.
- Checking whether something is down If your proxies stop working, it helps to know first whether the problem is on our side or on yours.