Telling us about abuse coming from our network

If traffic from one of our IP addresses is causing you a problem, please tell us. We answer abuse reports, and there is no form to fill in first.

How to tell us

1. Open our acceptable use policy. The section "Reporting abuse to us" gives the abuse email address.
2. Send an email to that address with:
   • the IP address the traffic came from,
   • the dates and times, with the time zone,
   • a sample of what you saw, such as log lines.
3. We match it against our usage metadata: destination hostname, time and exit IP.

What happens next

For anything on our banned list, we suspend the account straight away. For anything else, we contact the customer first. We then reply to you with what we did.

If you are a customer and want to know how this affects your account, see If your account is suspended.