How to reach us, and what to include
Updated 2 min read
You can reach ProxyPanda support in two ways, and people answer both.
- Email: support@proxypanda.io. Use this for anything about your account, your orders or your money. Please write from the email address on your account, so we can find it.
- Chat: press the chat button on our website or on this help centre. If you do not see the button on our website, use the one here, or write to us by email.
What to include
The more of this you send, the faster we can help:
- What you were trying to do, in one or two sentences.
- Which product and order it is about: ISP or datacenter, and the order if you have one.
- What happened instead. The exact error message or status code, copied as text.
- When it happened, with your time zone.
- How you connect. The tool or code you use, and its proxy settings, with the password replaced by
REDACTED. - What you already tried.
If a website is blocking your requests, If a website blocks your proxy, tell us this much has a longer checklist.
Please never send
- Your account password or proxy password
- Full card numbers
- Screenshots that show any of these
We never need them, and we will never ask for them.
Before you write
Many answers are already here:
- Connection errors: What a 407 or 403 message means and When the proxy will not connect
- Money: Topping up your balance and Getting a refund
- Something down for everyone: Checking whether something is down