Getting a refund

If you want money back, ask us. You do not need to give a reason, and a person handles every refund request.

Your two options

When you ask, you choose where the refund goes:

• To your account balance. This is the quick option. The money is ready to spend on any product.
• Back to your original payment method, such as the card you paid with. This takes longer.

How to ask

1. Write to support@proxypanda.io from the email address on your account. You can also use the chat button on our website or on this help centre.
2. Say that you want a refund, and which top-up, order or service it is about.
3. Say which of the two options you prefer.

A person replies and tells you what happens next.

Good to know

• Your balance never expires, so you can also keep it and spend it later.
• Traffic you have already used was delivered. If something went wrong on our side, see When something went wrong on our side.
• If we closed your account, see If your account is suspended.

Please never send your password or your full card number. We do not need them for a refund.