Closing your account

You can ask us to close your account at any time. There is no subscription to cancel first.

Before you close it

Ask for your refund first. If you have unused balance, ask for it back before you request closing, so it is settled while your account is still open. See Getting a refund.

Also think about:

• Running proxies. Anything you are paying for stops working when the account is closed.
• Invoices. Download any invoices you need from Billing, then Invoices.

How to close it

1. Open the account menu and choose My account.
2. Open the Security tab.
3. Under Delete account, press Delete account.
4. Type the word the dialog asks for, and confirm.

This records your request, and a person then deals with it. Nothing is removed yet: your account, your balance and your services keep running until then.

Closing an account cannot be undone.

Questions

Write to support@proxypanda.io from the email address on your account.