When we ask you to verify your identity

Sometimes we ask for a one-time identity check before something can go ahead, for example before a deposit is accepted. If we need it, the dashboard tells you with a message titled "Identity verification required". Nothing is charged while you wait.

How to verify

1. Open the account menu, choose My account, and open the Identity tab. You can also press Verify identity at the top of the dashboard when it appears.
2. Press Start verification.
3. Follow the steps. You are asked for a photo of an identity document and a picture of yourself.

It usually takes a few minutes. The documents go straight to our verification provider. We do not store the images.

What the status means

• Not verified: you have not started a check.
• Verification required: we need a check before your account can go further.
• In review: we have your documents. This usually takes a few minutes, and occasionally a day. You do not need to do anything.
• Verified: nothing more is needed.
• Not finished: the check did not pass this time. You can press Try again.
• Expired: the check was not completed in time. Press Try again to start a new one.
• Declined: the check did not pass, and the decision is final.

Until you are verified

You can keep using your account. The Identity tab lists what stays restricted until you verify.

If something looks wrong

If you think a decision is wrong, or the check will not load, write to support@proxypanda.io from the email address on your account. A person handles every verification question. Please do not send copies of your documents by email.